Shipping: All orders will be processed within 3 business days upon payment approval, excluding holidays. Goods will be dispatched on regular working days, Monday to Fridays.

Please note that all of our products are handmade by our small team and we are not only influanced by our workflow but also by our suppliers. That's why sometimes we cannot ship immediately. Occasionally we might need more time to fulfill the orders. We always do our best to complete all them as soon as possible.

Orders will ship by Fedex and Polish Postal Service. You are able to select your shipping cost and options at the time of checkout. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. Please contact us if you have any questions about your order by email at shop@thisispaper.com or telephone +48 796 079 500.

Return: Items can be returned for store credit within 14 days of the purchase as long as product is in its original condition and returned to us with original packaging. All shipping fees are non-refundable unless product is determined to be damaged or defective. Before returning any items please contact us by email at shop@thisispaper.com or telephone +48 796 079 500.
Payment: All prices noted are EUR-prices and include VAT. We offer three different methods of payment.

We accept VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorised access to card details.

PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out.

Bank Transfer: Once you have made your payment as per the instructions on our order acknowledgement email, please allow up to 5 business days for us to receive payment. As soon as payment has been received, we will begin to process your order.

Repair: We only offer repairs on defective merchandise for up to 6 months after purchase. Proof of purchase is required. Please email us at shop@thisispaper.com for repair inquiries.


Country FeDex Priority FeDex Economy Polish Post
EU, Norway, Switzerland 1-2 days* 2-3 days* 3-8 days*
USA 1-2 days* 3-4 days* 5-12 days*
Canada, Australia & Oceania 1-2 days* 3-5 days* 5-12 days*
Asia, South America 3-4 days* 4-6 days* 5-12 days*
Africa 2-4 days* 4-8 days* 5-12 days*
Poland 1 days* 1 days* 1-4 days*

* working days